Question: When is the worst time to have a confrontational and contentious customer service experience?
Answer: When you are doing a high adventure activity and your safety is at stake.
We had just the experience at Pattaya Park Tower. The 56 floor tower offers a zip line down with a view of the city. Some of our family members were smart enough (scaredy cats) to not consider the ride. Some of us did. It was a great view but some of the workers were less than nice and some safety workers were asleep.
We made up for the bad experience at the tower with a nice visit to the Big Buddha. We found great views and a contest to see who could throw coins into the Buddha's belly in the fewest throws.
All in all a great day in Pattaya , Thailand.